The Power of Thank You Notes

The Power of Thank You Notes

In a world of electronic communications, we rarely receive handwritten notes or letters. Yet there is great power in not only taking the time to send a personal note, but also letting the recipient know how grateful you are for the support or service they have provided. And guess what? You’ll feel good in the process.

Read More

Don't Be Afraid to Get Personal

Don't Be Afraid to Get Personal

Having recently presented to a provincial government finance committee supporting a funding request, I was reminded of the importance of sharing our personal stories. It brings a human face to often complex issues. And reminds people of the true value of programs and services - to help people!

Read More

Engaging Patients Will Help Improve the Quality of Healthcare

Engaging Patients Will Help Improve the Quality of Healthcare

A recent article in the Canadian Medical Association Journal recognized the importance of engaging patient voices in healthcare. While this is great news for those of us working in patient advocacy, there is still a long road ahead to truly create patient and family centred care where all voices are heard.

Read More

It’s Time to Train Medical Students in Patient Engagement

It’s Time to Train Medical Students in Patient Engagement

If we truly want to create patient and family centred healthcare, we need to make sure patient engagement is part of on boarding medical students as they begin their placements in hospitals. They need to understand how the organization includes patient stories and their role in patient engagement.

Read More

The Unspoken Realities of Raising a Child with Special Needs

The Unspoken Realities of Raising a Child with Special Needs

Raising a child with special needs can be exhausting, challenging, isolating and rewarding. But how many people, truly understand the realities of this journey? To help them understand, we must first be honest with ourselves, and others, on what we are going through and the support we need.

Read More

Less Can Be More in Patient Storytelling

Less Can Be More in Patient Storytelling

Healthcare professionals are increasingly recognizing the importance of including patient stories. However, it can be challenging and time consuming to share first-person patient stories (told by the patient through video, verbal or written). While there is an important role for these stories, informal or third-person stories are a great way to include the patient experience in healthcare meetings.

Read More

Stop Saying “That’s My Two Cents”

Stop Saying “That’s My Two Cents”

Last week I had a huge aha moment. I realized (with the help of my business coach) that I am constantly undermining myself by giving people an out when it comes to listening to my opinion or following my advice. I wasn’t standing behind my words when I used the phrase - that’s my two cents.

Read More